Real-Time Visibility for Every Shipment
Stay informed at every turn. Use the உங்கள் Thoothuvan intelligent tracking engine to monitor your delivery progress.
Track Your Order
Need Your Order Details?
Your AWB tracking number was sent to you via SMS upon order confirmation.
Understanding Your Shipment Journey
We believe in total transparency. Here is a detailed breakdown of the milestones your package crosses.
Order Confirmed
The seller has processed your order and prepared the shipment.
Pickup Manifested
Your package is ready and waiting for our courier partner to collect.
Global Transit
Shipment is moving through our network hubs toward your city.
Out for Delivery
Our local delivery expert is on the way to your specified address.
Delivered
The journey is complete. Your package has been safely handed over.
Track Shipments from Top Couriers
Stay updated on your orders with உங்கள் Thoothuvan courier tracking system.
Mastering Logistics: Expert Insights
In-depth guides and industry secrets to help you navigate the world of shipping.
Calculate DTDC Courier Charges for eCommerce Shipping
Whether you own a business or not, sending parcels from one city or location to another is always challenging. This is because […]
Delhivery vs DTDC Express – Which is the Better Courier for eCommerce?
The eCommerce industry in India is growing exponentially. Every year we see many retailers taking their businesses online to cater to a […]
Delhivery vs XpressBees: Which is the Better Courier Option?
Nowadays, Indian buyers shop online because of the speedy product delivery and convenience to their doorsteps. However, most customers are becoming increasingly […]
Frequently Asked Questions
Your Airway Bill (AWB) number is a unique 10-15 digit code sent to your registered mobile number and email immediately after the seller confirms your order. You can also find it in the 'My Orders' section of the website where you made the purchase.
Tracking data usually takes 12-24 hours to sync once the label is generated. If you've just received your ID, please check back after a few hours. Note: ensure you are using a valid tracking ID issued via the உங்கள் Thoothuvan network for accurate real-time results.
Delays can occur due to weather, high seasonal volumes, or transit hub congestion. If your order is past its Expected Delivery Date (EDD), we recommend contacting the merchant/seller directly, as they can initiate an official inquiry with our logistics team on your behalf.
Please check with your building security, reception, or neighbors first. If the package is still missing, contact the merchant immediately. We maintain digital Proof of Delivery (POD) for every shipment which can be used to verify the recipient's signature or location.
An RTO happens if the delivery agent made multiple failed attempts, the address was incomplete, or the customer was unreachable. Once a package is marked RTO, it is sent back to the seller. You will need to contact the seller to arrange a re-shipment.
For security reasons, address changes are only permitted before the first delivery attempt. Please contact the seller’s customer support to request a 'Re-routing' or address correction in our system.